Our aim is to provide you with the best possible service and this also applies to our returns policy. Please do not return any items to QVS Industrial Controls Ltd without first contacting us by either Tel. e-mail or fax, to ask for a Goods Return Note Number (GRN).
Tel: 02476 351065
Email: sales@qvs-ic.com
Fax Number: 02476 351066
If you wish to return goods for any reason please supply the following information:
- Your full contact details
- Details of the product(s) that you wish to return.
- The reason for return
- Date of Purchase
- Invoice number
No goods will be accepted unless authorised by us and the package is marked clearly with the issued GRN number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you as promptly as possible.
- If you are unhappy with the goods for any reason, you have the right to return them within 10 days of receipt. As long as they are returned suitably packaged in new, unused condition, and goods were not manufactured to your specification and you pay for the return carriage and insurance, we will replace or refund them as appropriate. If the goods were manufactured to your specification then any return shall be at our discretion.
- If incorrect or faulty goods are supplied, we will of course replace or refund these as appropriate, as quickly as possible. We must receive notification of any problems within 10 days of delivery.
- If goods are damaged in transit, please keep all documentation and packaging and contact us within 48 hours of receipt.
- If you have ordered goods incorrectly, please contact us via e-mail or fax within 48 hours of receipt of goods. Returns of correctly supplied goods must be unused, undamaged, in the original packaging and carriage paid by the customer. If the goods supplied were manufactured to your specification then returns shall be at our discretion.
Please note that all returns must be received by us within 7 days of us issuing a goods return note number.
If you are uncertain as to whether or not you are ordering the correct item, please contact us for assistance with your choice.
Company Registered Number: 4732549
